Terms and Conditions of Sale and Return

1. SHIPPING TIME: We ship online orders processed through our east coast call center from 8am-5pm EST monday through Thursday and Friday until 3pm EST. Orders are distributed through our network of over 100 locations. Most orders arrive in 1-2 business days after shipment. If you require expedited shipping times or confirmation, phone in your order.
2. DELAYED SHIPMENTS: If your chosen part is on backorder, we will call you and discuss your options during processing hours. Rest assured that we will not hold an order longer than 24 hours without notifying you, our customer, that we are unable to immediately ship an item.
3. ORDER CANCELLATION: All canceled order are subject to a 10% restocking fee based on the total amount of the order. Given that our orders are distributed through over 100 locations, it is often hard to call back or hold an order that has been placed with us. We recommend that you are certain that you need a part when ordering with us. However, we will do our best prevent items from shipping that have been requested canceled. Orders that are unable to be stopped from shipment will be subject to our normal product return restocking of 20%.
4. RETURNING A PART: All new items may be returned within 5 days of receipt for refund. All new returns are subject to a 20% restocking fee based on the cost of order. Freight charges are non-refundable and return freight is at the expense of the purchaser. Items claimed for return after 5 days but within 30 days of receipt are valid for exchange only and subject to a 10% restocking fee based on the cost of item. No items over 30 days of receipt are valid for return, unless exchanged through our defective exchange policy.
5. PRODUCT INSPECTION: All items should be inspected at time of receipt for quality, fit, and condition. Damages are to be reported with the delivery carrier within 48 hours of receipt. Wrong items are to be reported within 5 business days for return or exchange via e-mail to support@radiatorexpress.com
6. INCORRECT PARTS: If you recieve the wrong part, report it within 5 business days to support@radiatorexpress.com. If we have shipped the wrong part, we will have a prepaid return and exchange process available. If you have mistakingly ordered an item, you may exchange the item within 5 business days. Exchanged items are subject to a 10% restocking fee. if you are in need of an immediate replacement, we suggest your ordering the replacement online, and then e-mailing support@radiatorexpress.com for return
7. REFUNDS: As stated above, new items may be returned for refund within 5 business days of receipt, e-mail support@radiatorexpress.com for a return authorization number and directions for return. Items requested for return within 30 days of receipt are valid for exchange only. Items returned or requested for return after 30 days from purchase are not valid for refund, no exceptions. Damaged items, are to be reported immediately to the shipping company that handled the package and requested to be returned to the shipper. Items that are not returned are not valid for refund under any circumstances. Used items that are returned, are not valid for refund under any circumstances.
8. WARRANTY POLICY: for full details of our warranty, visit our warranty policy page by clicking here. For details on warranty stoppers, click here.
   1. RETURN PROCEDURE:
      1. For all returns Defective Return Claims, e-mail dan@radiatorexpress.com and include your order number, and or full name and a brief description of the problem.
      2. For Shipping Damages, call the shipping provider immediately and file a damage claim and request the item to be removed from your premises. Keep a record of the original tracking number from the box, and e-mail that information to support@radiatorexpress.com with a request for exchange.