Terms and Conditions of Sale and Return

TO REQUEST A RETURN AUTHORIZATION CLICK HERE

1. SHIPPING TIME: We process online and phone orders through our East Coast call center during the hours of 9am-6pm EST (M-F). Items are shipped nationwide through our network of over 100 locations via UPS and FEDEX services. Most items will arrive in 1-2 business days from receipt of order. Online orders placed by 2:30 EST will ship with the chosen carrier the same day via ground shipment. For estimated delivery dates, call a service representative 866-723-3977.
2. DELAYED SHIPMENTS: RadiatorExpress.com uses both UPS and FEDEX to ship its products. We do not guarantee their scheduled delivery dates. If your chosen part is on backorder, we will call you and discuss your options during processing hours. Rest assured that we will not hold an order longer than 24 hours without notifying you, our customer, that we are unable to immediately ship an item.
3. PRODUCT INSPECTION: All items should be inspected at time of receipt prior to installation for quality, fit, and condition. If you are unhappy with a product for any reason, it may be returned as long as it has not been used and is accompanied by the original packing. We sell stock cooling parts unless otherwise specifically noted in our listings. Stock cooling products are guaranteed to deliver OEM (dealer) cooling capacity regardless of core thickness. Product dimensions are meant to be used as a reference only and the thickness of an item may vary. If you have received a damaged item, report it with the delivery carrier within 48 hours of receipt, keep the original packing as well as contact our RMA department. If you are unable refuse the damaged item or have difficulty claiming damage with the shipper, our RMA department will assist you via e-mail and live-chat with your return. For an immediate replacement, you are urged to place a temporary order online.
4. INCORRECT PARTS: If you receive the wrong part, contact our RMA support department to file a claim and receive instructions to ship the item back for refund or exchange. If you have mis-ordered your part, you are welcome to place a temporary reorder online to get a new part to your door ASAP.
5. INFORMATION COLLECTION,USE AND SHARING: We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
6. CONTROL OF INFORMATION: You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.
7. SECURITY: We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. No employees are granted access to customer credit card information and the computers/servers in which we store personally identifiable information are kept in a secure environment.
8. CATALOG LISTINGS: RadiatorExpress.com makes every effort to keep our online listings up to date and accurate. Because much of this information is procured from manufacturer catalogs, we are unable to guarantee up to date accuracy of our product listing info including but not limited to fit, dimension and thickness. Listings are subject to change without notice.
9. PHONE SALES: Radiator Express ® staffs talented and educated Radiator Experts located in our US based call center to help you with the many questions end users often have about auto parts. Our staff, while trained to help will not be held personally responsible for fit or delivery time guarantee of products sold through our catalog.
10. CUSTOMER SUPPORT: Our claims and customer service department operates via e-mail support tickets. You can file a ticket by clicking the link at the top of this page. (TO REQUEST A RETURN AUTHORIZATION CLICK HERE ) RMA cases are normally responded to within 12-24 hours of entry. The support department is not available via phone - we urge customers with immediate reorder issues to place a new order via the web site or via the sales office. Return information will arrive as a reply to your RMA request with an RMA number in the heading of the mail. Returns and correspondence regarding returns must include this RMA number.
11. ORDER CANCELLATION: All canceled order are subject to a 10% restocking fee based on the total amount of the order. Given that our orders are distributed through over 100 locations, it is often hard to call back or hold an order that has been placed with us. We recommend that you are certain that you need a part when ordering with us. However, we will do our best prevent items from shipping that have been requested canceled. Orders that are unable to be stopped from shipment will be subject to our normal product return restocking of 20%. To cancel and order or file a return claim CLICK HERE
12. WARRANTY COVERAGE: Lifetime warranty is a term of no more than 5 years from purchase date.  Items with variable coverage will have notes in the product description.  Customers are limited to 1 free replacement item.  Reshipment costs not included w/ coverage.  Returns must be sent prepaid with company issued RMA number.  Extended warranty is available upon request. For more information CLICK HERE
13. RETURNING A PART: All cash back return claims must be filed within 5 business days from receipt of product. We recommend that you inspect your item immediately upon receipt for damage, quality and fit, so that you are able to contact us in a timely manner if you decide not to keep your item. All returns are subject to a 20% restocking fee based on the cost of order and must be returned in the original packing.  Freight charges are nonrefundable and return freight is at the expense of the purchaser regardless of return reason.  No items over 30 days of receipt are valid for return unless exchanged through our defective exchange policy. You must keep your original packing for all new and damaged claim returns. Items returned without the original packing are subject to reboxing fees. Under no circumstance can an item be claimed damaged and returned if not accompanied by the original box. The shipping company will not claim and pickup an item without the original packing label and box.
14. REFUNDS: Credits normally post within 2-6 weeks from date of item return. Credits are posted only to the original credit card used through our service. No cash or checks are offered for refunds. Store credit is available for purchasers that have used prepaid or currently canceled credit cards.
15. RETURN FREIGHT: Under no circumstance will Radiator Express ® offer prepaid return on its items. It is the customers responsibility to file an RMA claim and return at their expense the item in question. If an item arrived damaged, it is the customer's responsibility to contact the third party shipping company to arrange prepaid pickup (if offered) by that shipper.

16. CHARGEBACKS: Radiator Express ® urges its customers to contact us via our support ticket system in the event they have any issue with one of our products. As long as an item is un-used, you can return it as long as you let us know within 30 days from purchase. Radiator Express ® reserves the right to rebut as well as seek fee reimbursement for any chargeback or credit card dispute case initiated by a customer that has not returned their item properly through our support ticket system. If you don't like the quality, size, color, thickness or any variable about an item, file a claim for return and ship it back. We appreciate your working with us, we'll work just as hard for you!