Terms and Conditions of Sale and Return

TO REQUEST A RETURN AUTHORIZATION CLICK HERE

1. SHIPPING TIME: We process online and phone orders through our East Coast call center during the hours of 9am-5pm EST (M-F). Items are shipped nationwide through our network of over 100 locations via UPS and FEDEX services. Most items will arrive in 1-2 business days from receipt of order. Online orders placed by 2:30 EST will ship with the chosen carrier the same day via ground shipment. For guaranteed delivery dates, call a service representative 866-723-3977.
2. DELAYED SHIPMENTS: RadiatorExpress.com uses both UPS and FEDEX to ship its products. We do not guarantee their scheduled delivery dates. If your chosen part is on backorder, we will call you and discuss your options during processing hours. Rest assured that we will not hold an order longer than 24 hours without notifying you, our customer, that we are unable to immediately ship an item.
3. ORDER CANCELLATION: All canceled order are subject to a 10% restocking fee based on the total amount of the order. Given that our orders are distributed through over 100 locations, it is often hard to call back or hold an order that has been placed with us. We recommend that you are certain that you need a part when ordering with us. However, we will do our best prevent items from shipping that have been requested canceled. Orders that are unable to be stopped from shipment will be subject to our normal product return restocking of 20%. To cancel and order or file a return claim CLICK HERE
4. RETURNING A PART: All cash back return claims must be filed within 5 business days from receipt of product. We recommend that you inspect your item immediately upon receipt for damage, quality and fit, so that you are able to contact us in a timely manner if you decide not to keep your item. All returns are subject to a 20% restocking fee based on the cost of order. Credits can take from 2-6 weeks to properly post to your card. Freight charges are nonrefundable and return freight is at the expense of the purchaser. Items claimed for return after 5 days but within 30 days of receipt are valid for exchange only and subject to a 10% restocking fee based on the cost of item. No items over 30 days of receipt are valid for return, unless exchanged through our defective exchange policy.
5. PRODUCT INSPECTION: All items should be inspected at time of receipt for quality, fit, and condition. If you are unhappy with a product for any reason, it may be returned as long as it has not been used. We sell stock cooling parts unless otherwise specifically noted in our listings. Stock cooling products are guaranteed to deliver OEM (dealer) cooling capacity regardless of core thickness. Product dimensions are meant to be used as a reference only and the thickness of an item may vary. If you have received a damaged item, report it with the delivery carrier within 48 hours of receipt and contact our RMA department.
6. INCORRECT PARTS: If you receive the wrong part, contact our live-chat support department to file a claim and receive instructions for exchange or refund.
7. REFUNDS: Credits normally post within 2-6 weeks from date of item return.

8. WARRANTY COVERAGE:CLICK HERE